Privacy Policy

This notice applies to all information collected or submitted on the National Certification Board for Therapeutic Massage and Bodywork (NCBTMB) website and via email or other forms of communication.

Information We Collect, Why We Collect It, and How We Use It

“Personal Information” is information that, either alone or in combination with other information collected, identifies an individual. When we combine other information (i.e., information that does not, on its own, identify an individual) with personal information, we treat the combined information as personal information. Personal information includes your name, mailing address, phone number, e-mail address, employer, and job function. Personal information also includes information we may collect on your views and preferences as they relate to NCBTMB services.

Contact and Mailing Information

When you apply with NCBTMB, sign up for free services, or purchase our products and services, we request contact and mailing information including your name, mailing address, email address, and telephone number. We use this information to process your order and provide you with the services or products you request. This information is necessary for us to provide you with the following:

  • Newsletters, publications, and registration for our mailing lists;
  • Products;
  • Event registration;
  • Account registration on our website;
  • Updated information about our industry, profession, or NCBTMB;
  • Other services we may offer from time to time

This information is also necessary for us to communicate with you about your, account, or transactions with us, giving you important information about your products or services, sending you notices about material changes to this Privacy Statement, and, consistent with applicable laws, sending you offers and promotions for our products, services, and events.


In some cases, such as profile pages, user forums, and interactive site features, any personal information you provide may become publicly available to other members and the general public and is not considered confidential. When you voluntarily disclose such personal information, that information may be collected and used by others, resulting in unsolicited messages from others. Your information will be included in the directory unless you opt out.

Status Verification

NCBTMB maintains a status verification function on its website. This function allows state massage boards and any member of the general public to verify your status with NCBTMB. Status verification includes first and last name, city and state, credential status, including any disciplinary actions issued and credential number. Information regarding your status is maintained for 6 years after expiration. This feature is required and there is no opt-out.

Payment Information

When you apply to NCBTMB, or ask to purchase a product, service, or event registration, we request certain payment information necessary for us to fulfill your order. This information may include your billing address, payment card information, and other bank information.

NCBTMB does not view or store the payment card information you provide to us on our website. A third party vendor processes customer payment card information when our customers use a payment card to make a purchase on our website. We recommend you carefully review (link to vendor privacy policy)

If you send us payment by mail, email, or telephone, we will collect personal information from you including, your name, mailing address, telephone number, and your payment information in order to process your payments for the products and services you request.

Communicating with Us

When you interact with us by email, telephone or in person, we may collect personal information, such as your name, mailing address, phone number, email address and contact preferences; and information about your membership and the products you own and services you receive. We keep a record of your correspondence or comments, including personal information, in an account specific to you. We may use this information to help us provide you with better service in the event that you contact us again.

Browsing, Searching, and Website Activity

We collect certain personal information when you visit our website or click on the various links for products and services. We collect this information to help run our website more efficiently, to gather broad demographic information, to monitor the level of activity on the site, and possibly to evaluate the effectiveness of any of our advertising.

Once you register and sign in using an account on our website, you are not anonymous to us. The personally identifiable data we collect when you visit the website may include the Uniform Resource Locator (“URL”) of the website that you came from before visiting our website, which pages you visit on our website, which URL you next go to, which browser you used to come to our website, your platform, your user name, your Internet Protocol (“IP”) address, and any search terms entered on our website. We use industry-accepted standards and technology (including ‘cookies’) to collect this data and also take reasonable and up-to-date measures to maintain the security and integrity of collected data.

Certification Applications, Exams, and Reporting

We collect personal information from you when you submit an application for certification. This personal information is necessary for us to evaluate you as an applicant and provide you with certification, if you qualify. In addition, we collect personal information about you through a background check that is necessary for our certification process. The personal information we request as part of the application process may include:

  • Contact Information
  • Employment History
  • Education History
  • Training History
  • Professional Accreditation
  • Criminal History
  • Social Security Number

We also collect personal information from you as part of exam testing process. This information is necessary for us and our exam processors to administer the exams for the relevant training and other certifications. Exam-related personal information we collect may include:

  • Contact Information
  • Test scores

While examinee’s test scores are treated as confidential, examinees may request for the test scores to be sent to state licensing boards, regulatory commissions, or other bodies or organizations. If an examinee requests a score report, then we will transfer the test scores in the form of a sealed transcript or an encoded electronic file.

Sharing Your Personal Information

We may share your personal information with business partners and other third parties to deliver content, materials, and services available on or through the site and to provide you with products or services that may be of interest to you. When we do so, we may share, rent, or sell your name and/or mailing address and/or email address.

We may occasionally send you offers on behalf of third parties or promote such offers on our site. If you do accept a third party offer or request additional information, the third party may collect other personal information directly from you. Once a third party has your personal information, it is governed by the third party’s privacy policy. We also may share generic aggregated demographic information not linked to any personal information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

NCBTMB also may provide personal information to third parties if NCBTMB reasonably believes that release of information is necessary to: 1) comply with legal requirements or legal process; 2) protect or defend the rights or property of NCBTMB; or 3) protect other users of the Site or the public.

The following categories of recipients may receive a copy of your Personal Information as is necessary for us to provide services, pursue our legitimate interests, or subject to your consent:

  • Background check service providers for applicants
  • Website hosting service providers
  • Email hosting service providers
  • Payment processors
  • Exam administrators and service providers
  • State and other regulatory boards, if requested by examinees
  • Third party vendors that offer certification-related continuing education, products, and other services

Account Holders

Account holders may have been assigned or have created a user name and password to be used for accessing portions of the Site. We maintain that information to allow you to access the Site and to maintain our relationship with you or provide specific services to you.

NCBTMB expressly reserves the right to contact you regarding account status, renewals, or other matters relevant to subscription or service.

How We Protect Your Information

NCBTMB uses measures designed to protect against the loss, misuse, unauthorized access, or alteration of information provided over the Site. However, we cannot guarantee the absolute safety of your information. If you become aware of any breach of Site security or this Privacy Policy, please notify us immediately.

How You Can Review, Correct, Update, and Delete Your Personal Information

We take reasonable steps to help ensure that the personal information we collect from you is accurate, complete and current. You have the right to access, edit, or update the personal information you submit through our Site, or to make any inquiries about the processing of such information. If you wish to do so, please contact us as described below.

If you decide at any time that you no longer wish to receive communications from us, please follow the unsubscribe instructions provided in any of the communications or contact us at the information described below.

GDPR Disclosure for EU Users

If you are in the European Union (“EU”), you may: request access to your personal information; request that erroneous or inaccurate personal information be corrected; request that your personal information and NCBTMB website account be deleted; request a copy of your personal information in our files; object to the processing of your data; and, if you provided consent to allow us to process your data, you can withdraw your consent. You may also contact your supervisory authority to lodge a complaint regarding if you have any issues with how we are processing your data. We will respond promptly to your requests in accordance with applicable law.

Retention of Personal Information

Keeping records of certification is a fundamental service provided by certifying bodies, such as NCBTMB.

All applications for certification, and their supporting documentation, will be maintained by NCBTMB according to our records retention policy.

NCBTMB will maintain electronic records of all applicants and certificants, subject to the retention policy. Test scores (passing and failing) are maintained indefinitely for all candidates in a secure electronic format.

All applicants for recertification, and their supporting documentation, are maintained by NCBTMB according to our retention policy.

Acknowledgment Transfer of Personal Data

Our Site is hosted on web servers in the United States. In addition, our offices and data processors are also located in the United States. This means any personal information sent to us will be received at locations in the United States, a jurisdiction that may not provide an equivalent level of data protection to the laws in your home country.

Links to Third Party Websites

The privacy practices described in this Privacy Policy are for our Site only. We are not responsible for, and this Privacy Policy does not apply to, the privacy practices of any other website(s) that you may link to through the Site. We encourage you to seek out and read the privacy policy of each website that you visit.

Changes to this Policy

NCBTMB reserves the right to make changes to this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. Please frequently check the Privacy Policy and particularly before you submit additional Personal Information via the Site. If we make any changes to the Privacy Policy regarding how we process, collect, or share Personal Information, then we will notify you of those changes.

All other revisions to this Privacy Policy will be posted on the Site via link from the homepage.

If you have questions, contact:
1333 Burr Ridge Parkway, Suite 200
Burr Ridge, IL 60527

This Privacy Policy was last updated in July 2023.

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